30 Days Return Policy:

Customer unsatisfied with Product:

In all cases, return claim can only be made on valid reasons such as compromised quality of the product or any damage in the product etc.  A request of return on the basis of ‘change of mind’ or ‘inclination towards a different product’ will not be entertained.

A customer who wants to return his/her purchased product on the above mentioned reasons can  return it within 30 days of the date of shipment and must notify Lagoon Shop in writing via email within 10 days of product delivery, so that a return permission ticket may be issued.

Return items must be unused and in re-saleable condition including the product packaging. If the item is found undamaged after return in our warehouse, within 30 days of initial shipment, the customer will pay the cost of return shipping and 15% to 25% restocking fee. Products like Rugs, Curtains and Custom made products / specially ordered by customers are nonreturnable.

Damaged, Defective or Incorrect Products:

Any item which is defective, damaged or shipped incorrectly by Lagoon Shop may be returned within 30 days of initial shipment. Return Label will be provided via Email for the damaged and incorrect Items. For confirmation, all products need proof in the form of pictures showing damage, incorrect or being defective product. Lagoon Shop must be notified via email within 10 days of product delivery.

Return Merchandise Authorization (RMA) Procedure

Obtaining RMA before returning a product is required. Any product returned without RMA will not be accepted.

Steps to follow:

1. Request RMA number from Lagoon Shop by submitting are quest through Email.

In your request, please provide:

• Your order number

• The item number of the product you wish to return

• Reason for returning the product

2. Approximately after 3 to 4 business days of receipt of your RMA request, we will provide you by email RMA number and shipping instructions of where to send your items for a refund.

3. The Refund of your order amount will be issued within 3to 5 business days after receiving the item in our warehouse.

4. If the returned item(s) are found damaged, spoiled or in non-new condition upon return in our warehouse, we may apply an additional repair/replacement surcharge on your refund. In case, the repair/replacement cost is found to be higher than the product price you paid, no refund will be made.

5. The refund will be processed within 3 to 5 business days after the package(s) is/are received.

Lagoon Shop is not responsible for any damage during the package transit between your location and the warehouse in either direction. In case of loss or damage, you are responsible for filing claims with the Shipping Carrier

Note:

a) Returns that are received without RA # or are shipped to the wrong address will incur additional freight costs and a 25% service fee.

b) No returns will be accepted after the 30-day period has expired from the date the package was shipped to you.

c) Some of electronics products are non-refundable which will be communicated before shipment.